We offer many ways for you to find the books you want to read. If
you know what you're looking for, try our quick search, located in the
top right-hand corner of every page on our sites. Our powerful advanced
search allows you to search by tile, author, ISBN, or keyword. Partial
word searches are supported.
Your search results will be sorted with items most relevant to your
search term at the top of the page. You can change the order of the
items in your results with the menu to the top right of the item list.
You can sort results in the order of publication date (most recent first),
alphabetically by author, alphabetically by title, or by volume order
(for series of books).
If you're not sure what you're looking for but know you want to find
that perfect book, we suggest using our subject
browse which offers groupings of titles in dozens of subject areas.
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You can purchase any book on this web site simply by
clicking on the "add to cart" link. The book will be added to your online shopping cart. You have the option
at that time to check out or continue shopping for more books. You may
leave the items in your cart for ninety days, leaving from and returning
to our site as many times you wish.
When you are ready to check out, simply click on the "view cart" link
that is at the top right of every page on the site. This will take you
to your cart. From there, choose "Check Out." From this point on you
will be using a secure connection to our servers and all information
you enter will be protected by encryption (see more about Safe
Shopping).
Once you have completed the checkout process and reviewed and submitted
your order, you will receive an email notifying you that Penguin has
received your order. After that you will receive email messages only
if the status of your order changes (for example, you will receive an
email when your order has been shipped).
For questions regarding our shipping and handling charges and normal
delivery times, please refer to our shipping
information page. Please note that we do not accept orders via email.
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Penguin Group (USA) offers books for sale to residents of the United
States and its territories and protectorates. The Penguin Group has
many locations around the world. Here we offer links to the web sites
of those companies.
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Penguin Group (USA)'s Return Policy
Items may be returned for a full refund (net of shipping costs) within
30 days of shipment date under the following conditions.
- Any book in its original condition (unmarked, not damaged)
- Any unopened bundled product (still in its plastic shrink-wrap)
- Any multimedia product, including software in the form of floppy
discs, CD-Rom's, video and audio tapes and CD's.
The product must be shipped via traceable means with the original
packing slip or invoice enclosed. We cannot issue refunds and, will
return product, for items returned to us more than 30 days after shipment
date. If the invoice or packing slip is not enclosed with your return,
we will have no obligation to refund or return the product.
Please refer to the return address on your packing slip to determine
where to return your purchase.
Please note that the return procedure above applies only to those items
purchased from Penguin Group (USA) web site. It does not apply to books
bought at your local bookseller or at another bookseller or retail store.
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From time to time our inventory of a given book runs out. We take every measure to restock books as quickly possible. As a service to visitors to our web site, we offer out-of-stock books for sale. If you order an out-of-stock book, we will ship the book to you when it is restocked. If, however, the book does not come back in stock in 14 days, we will inform you of this fact and cancel your order. You are never charged for orders placed on our web site until the books in your order have shipped.
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Click here: http://penguingroup.custhelp.com
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Penguin Group (USA) web sites employs cookies in their shopping carts.
The cookies employed ensure that items you place in your shopping
cart during a visit to one of our web sites will be retained in the cart when
you return to the site using the same computer. The cookies do not recognize any personal information about individual
visitors to the site. The cookies expires
after 90 days.
