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Ten years ago at Johns Hopkins, my team began adapting aviation checklists to medicine. In 2006 we published a landmark paper in the New England Journal of Medicine detailing how we used checklists to nearly eliminate infections, not just in one hospital, but throughout the entire state of Michigan. We are now spreading that program to every hospital in the United States. Today, I am heartened by the growing use of checklists in hospitals, and flattered to see that leading medical journalists, such as Atul Gawande, are supporting our work and helping us spread the word.
And who wouldn't love the story: a checklist, a simple inexpensive tool, eliminates infections and save lives? Though this makes compelling journalism, it does not make good science. Checklists, though important, are only part of the Michigan story.
When Congressman Henry Waxman asked hospitals across the 50 states if they were using the checklist, I told him that we should also ask: are the hospitals measuring results? And, if so, what are they? I wanted to know whether patients were really safer. At many hospitals our first blood stream infection checklist failed because doctors didn't use it. And when nurses tried to remind doctors, they were ignored, or berated. Many were reluctant to speak up. In order to achieve the results we wanted, we had to change the way teams worked together and improve communication. Until a junior nurse can correct a senior physician who forgot to use the checklist, until that conversation goes well, we will continue to harm patients. In most U.S hospitals, that conversation does not go well.




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