Penguin.com (usa)

QBQ! The Question Behind the Question view larger size

QBQ! The Question Behind the Question

Practicing Personal Accountability at Work and in Life

John G. Miller - Author

Adobe reader | $16.99 | add to cart | view cart
ISBN 9780786561834 | 160 pages | 09 Sep 2004 | Putnam Adult | 8.26 x 5.23in | 18 - AND UP
Additional Formats:
directory email print
Summary of QBQ! The Question Behind the Question Summary of QBQ! The Question Behind the Question Reviews for QBQ! The Question Behind the Question An Excerpt from QBQ! The Question Behind the Question
The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.  

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.

THE QBQ! PROMISE
This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.
                                                                                                 
QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of  FAQs that the author has received over the years.
 
 


Introduction: What Ever Happened to...

1. A Picture of Personal Accountability
2. Making Better Choices
3. QBQ! The Question Behind the Question
4. Don't Ask "Why?"
5. The Victim
6. "Why Is This Happening to Me?"
7. "Why Do We Have to Go Through All This Change?"
8. "Why Don't They Communicate Better?"
9. Don't Ask "When?"
10. Procrastination: The Friend of Failure
11. "When Will We Get More Tools and Better Systems?"
12. "When Are We Going to Hear Something New?"
13. Don't Ask "Who?"
14. A Poor Sailor Blames the Wind
15. Silos
16. Beat the Ref
17. "Who Dropped the Ball?"
18. Ownership
19. The Foundation of Teamwork
20. Making Accountability Personal: All QBQs Contain an "I"
21. I Can Only Change Me
22. "He Didn't, I Did"
23. "When Will Others Walk Their Talk?"
24. An Integrity Test
25. The Power of One
26. A QBQ Twist
27. Will the Real Role Models Please Stand Up!
28. Practicing Personal Accountability: All QBQs Focus on Action
29. The Risk of Doing Nothing
30. "Thanks for Shopping at the Home Depot!"
31. Leaders at All Levels
32. The Cornerstone of Leadership
33. Accountability and Boundaries
34. A Great List of Lousy Questions
35. The Spirit of the QBQ
36. Wisdom
37. We Buy Too Many Books
38. A Final Picture
39. The Motor of Learning

QBQ FAQs
Getting More OUt of the QBQ




To keep up-to-date, input your email address, and we will contact you on publication

Please alert me via email when:


The author releases another book


   

The Man Without A Face
$25.95 | buy now

The Man Without A Face

Masha Gessen

From one of Moscow's most renowned and highly regarded journalists, The Man Without A Face is the chilling account of how a small-minded, low-level KGB operative maneuvered his way into absolute—and absolutely corrupt—power.

On Canaan's Side
$25.95 | buy now

On Canaan's Side

Sebastian Barry

From the two-time Man Booker shortlisted author of The Secret Scripture comes a magnificent new novel that is the story of the twentieth century in America. Read an Excerpt.