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About the Book
Table of Contents
About Douglas Stone
Books by Douglas Stone
About Bruce Patton
Books by Bruce Patton
About Sheila Heen
Books by Sheila Heen
Related Books
Getting to Yes

Difficult Conversations

How to Discuss What Matters Most
Douglas Stone - Author
Bruce Patton - Author
Sheila Heen - Author
$16.00
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Book: Paperback | 5.15 x 7.71in | 272 pages | ISBN 9780140288520 | 01 Apr 2000 | Penguin | 18 - AND UP
Additional Formats:
eBook - Microsoft Reader: $16.00
eBook - eReader: $16.00
eBook - Adobe reader: $16.00
Difficult Conversations

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:

  • how to start the conversation without defensiveness
  • why what is not said is as important as what is
  • ways of keeping and regaining your balance in the face of attacks and accusations
  • how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Difficult Conversations Foreword by Roger Fisher
Acknowledgments
Introduction
THE PROBLEM

1. Sort Out the Three Conversations

SHIFT TO A LEARNING STANCE

The "What Happened?" Conversation
2. Stop Arguing About Who's Right: Explore Each Other's Stories
3. Don't Assume They Meant It: Disentangle Intent from Impact
4. Abandon Blame: Map the Contribution System

The Feelings Conversation
5. Have Your Feelings (Or They Will Have You)

The Identity Conversation
6. Ground Your Identity: Ask Yourself What's at Stake

CREATE A LEARNING CONVERSATION

7. What's Your Purpose? When to Raise It and When to Let Go
8. Getting Started: Begin from the Third Story
9. Learning: Listen from the Inside Out
10. Expression: Speak for Yourself with Clarity and Power
11. Problem-Solving: Take the Lead
12. Putting It All Together

A Road Map to Difficult Conversations
A Note on Some Relevant Organizations

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