Hidden in the foothills of a bucolic landscape lies the charming village of Lumby and its quirky inhabitants. The town mascot, Hank, a pink flamingo who thinks he's a bald eagle, came to Lumby long ago because of its mountains, while others still come for the promise of a brand new start. But what happens when the town's warm welcome turns cool?

At Montis Inn, the success of Pam Walker's on-location restaurant is leaving her overworked and frazzled, while her husband Mark's fascination with Internet auctions leads to some outlandish purchases, one of which requires military clearance. Meanwhile, Lumby's only veterinarian, Dr. Ellen Campbell, has decided to sell her business, and the townsfolk are in full panic mode. Who will tell blind Jeremiah that his old horse Isabella is eating rabbit feed, and who will help little Timmy convince his parents that a puppy is the perfect pet?

When animal doctor Tom Candor arrives in Lumby, he seems the answer to everyone's prayers. But some residents are not so trusting of the shy, pensive vet, especially newspaper owner Dennis Beezer, who is determined to expose Tom's secrets. The repercussions lead to an unpredictable, over-the-top adventure, and a heartfelt lesson the people of Lumby won't soon forget...